Return & Refund Policy

🔁 Refund & Return Policy – KarmaKraft

✨ KarmaKraft Promise

At KarmaKraft, we take pride in creating unique, beautifully crafted products designed to make your moments special. Every order is handled with care to ensure it meets your expectations.

📌 Terms of Refund

1. Personalized Orders

Once an order for a customized or personalized product is placed, our production process begins within hours to maintain fast delivery timelines.

👉 Therefore, no cancellations or refunds are allowed once the order is placed.

2. Non-Refundable Products

All customized and non-customized products are non-refundable
Refund/replacement is only applicable if the product is:
- Damaged
- Defective
- Incorrect item received

⚠️ Chains and certain accessories may not be eligible for replacement (if applicable to your product, keep this line — otherwise remove)

3. Damaged / Missing / Wrong Product Claims

If you receive a damaged, missing, or incorrect item:

👉 You must provide a proper unboxing video as proof.

🎥 How to Record Unboxing Video (Important)

Use clear lighting and a stable camera
Show the shipping label clearly
Record the sealed package from all sides
Open the package on camera without cuts
Show all contents clearly

If there is an issue:

Damaged → Show close-up clearly
Missing → Show all received items
Wrong item → Show item + label together

⚠️ Important Conditions

Without an unboxing video, no claims will be accepted
Claims must be raised within 48 hours of delivery
After 2 days, we cannot process any refund/replacement request

4. Refund Process

If your claim is approved:

Product must be returned to us
Refund will be processed within 5–7 business days after inspection

5. Order Cancellation

Prepaid Orders → Cannot be cancelled once placed
Cash on Delivery (COD) Orders → Can be cancelled:
- Via order confirmation message
- Or during confirmation call

📞 Need Help?

If you have any concerns, feel free to contact us:

KarmaKraft Support Team
📧 teamtrendntrust@gmail.com